Framework for the Provision of Temporary Accommodation

Lot 1 providers will provide both the Accommodation and Housing Management elements of the Temporary Accommodation service. All properties are required to have the relevant planning permission, where change of use is being requested account should be taken of any requirements relating to the Core Tourism Investment Areas in Torbay, further details can be found at: https://www.torbay.gov.uk/council/policies/planning-policies/local-plan/local-plan/ In addition to the property requirements already outlined, we would require providers to: • Provide properties which are fully furnished with good quality furniture, fixtures and fittings. • Inclusion of utilities. • Provide bedding and laundry for bedding (every two weeks) • Provide cleaning of all communal areas of HMO’s at least once every two weeks (or more if required) • Provide prompt turnaround of accommodation on changeovers. • Work to keep voids to a minimum. • Ensure maintenance and repairs are carried out promptly. • Undertake regular inspections of the properties. • Work closely with Housing Options team on managing the Temporary Accommodation service. The Council will be liable for the costs of all units agreed within this lot (providing the provider meets the expected level of service in relation to changeovers, repairs and maintenance) irrespective of occupancy by homeless households. Voids Providers on this Lot will need to work collaboratively with the Housing Options Team to ensure void placements are kept to an absolute minimum (providers will be paid for void placements providing the void is not as a result of their own actions and they meet the timeframe requirements for changeovers of properties).

Lot 2 providers will offer properties (preferably furnished but we will consider unfurnished properties) for lease by Torbay Council. All properties are required to have the relevant planning permission, where change of use is being requested account should be taken of any requirements relating to the Core Tourism Investment Areas in Torbay, further details can be found at: https://www.torbay.gov.uk/council/policies/planning-policies/local-plan/local-plan/. The Council will then sub-let the property to homeless households by granting a licence. The Council will be responsible for the repairs, maintenance and management of the property for the duration of the lease. The Council will enter into individual leases for each of the premises offered and agreed and will be liable to pay rent to the Provider and will also be responsible for the Council Tax and utility costs. The Council will be liable for the agreed costs for the duration of the agreement irrespective of occupancy by homeless households. The Provider Landlord shall ensure the property is suitably insured and provide a copy of the policy to the Council. Repairs & Maintenance The Council will return the property to the Provider/Landlord in the same condition as at the beginning of the lease. The Provider/Landlord shall ensure the following: • The Landlord shall make good any damage caused by an Insured Risk, unless the damage was caused by the wilful actions, negligence or default of the Council or the Lawful Occupiers. • The Landlord shall allow the Tenant quiet enjoyment of the Property without any interruption by the Landlord. • In Provider/Landlord will ensure compliance with their responsibilities defined within the Landlord and Tenant Act 1985 detailed in the Lease Agreement appendix xxx • The Provider/ Landlord shall carry out any works or repairs required in relation to Emergency Repairs, Urgent Repairs, First Priority Routine Repairs or Second Priority Routine Repairs as set out in the Lease Agreement. • The Landlord shall ensure that the Property complies with all applicable fire safety standards and that it contains fitted and fully operational smoke detectors throughout the Term; all electrical and gas installations in on or at the Property are tested on a regular basis and comply with all applicable safety standards; and every gas appliance (if any) in the Property has an up to date Gas Safety Certificate. Voids Providers on this Lot will need to work collaboratively with the Housing Options Team to ensure void placements are kept to an absolute minimum (providers will be paid for void placements providing the void is not as a result of their own actions and they meet the timeframe requirements for changeovers of properties).

Lot 3 will facilitate the spot purchasing of the accommodation and services outlined in Lot 1 and Lot 2 and will be split into the following sub-lots: • Lot 3a - Spot purchase accommodation and housing management service. • Lot 3b Spot purchase accommodation only. A provider appointed to this Lot may propose accommodation that may be available for spot purchase throughout the 4 year duration of this Framework. A system will be developed to notify providers of requirements for spot purchasing requiring response within a set timeframe. Decision on allocation of spot purchasing contracts will be made by the Housing Options Team based on the needs of the presenting homeless household, the risk assessment completed and responses of availability from provider received within the timeframe available. The Council will not be liable for costs of accommodation unless purchased on a spot purchasing arrangement for a set contracted period of time. All properties are required to have the relevant planning permission, where change of use is being requested account should be taken of any requirements relating to the Core Tourism Investment Areas in Torbay, further details can be found at: https://www.torbay.gov.uk/council/policies/planning-policies/local-plan/local-plan/