Tender for the Provision of Healthwatch Oldham (HWO) and NHS Independent Complaints Services (ICAS)

A Tender Notice
by OLDHAM COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£1M
Sector
HEALTH
Published
02 Nov 2021
Delivery
To 17 Nov 2024 (est.)
Deadline
03 Dec 2021 12:00

Concepts

Location

North West England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Oldham Council currently commissions external providers to deliver Healthwatch Oldham (HWO) and NHS Independent Complaints Advocacy services (ICAS). The current arrangements for delivery of these services are ending in March 2022 and aim to start the new service from 1st April 2022. Oldham Council is looking to reprocure the Healthwatch Oldham (HWO) and NHS Independent Complaints Advocacy services (ICAS) and intends to appoint a suitable provider to each lot to deliver the services as follows: LOT 1 – Healthwatch Oldham (HWO) LOT 2 – NHS Independent Complaints Advocacy services (ICAS) There is no restriction on a tenderer to bid for all or any lot.

Lot Division

1 Healthwatch Oldham (HWO)
  • Value: £973K

Healthwatch is the independent champion for both health and social care. The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.
2 NHS Independent Complaints Advocacy services (ICAS)
  • Value: £196K

The NHS Independent Complaints Advocacy service is required to provide a flexible, person- centred service that will empower and support anyone who wishes to pursue and resolve a complaint about services provided or commissioned by the NHS in England and which falls within the prescribed complaints process. It will also support Service Users with a complaint related to any aspect of healthcare that falls under the jurisdiction of the Health Service Ombudsman.

Renewal Options

Contract Duration: - Initial Three (3) years with an option to extend up to a further two x two years Max Duration: 7 Years

CPV Codes

  • 85000000 - Health and social work services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

Please refer to ITT documents available at https://www.the-chest.org.uk/ for further information. ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains