Framework agreement to supply ICT goods and services to the education sector and any UK public sector body - Phase 1

Lot 1: Strategic Partnering Services enables Contracting Authorities to procure a Strategic Partner to meet all their ICT needs including a full or hybrid managed service or support service, outsource planning, contractual management, tactical and strategic support, partnering services and value-add, and Net Zero and low carbon support, as well as a combination of/or all products and services that can be procured using the other framework lots/sub-lots. To be successfully awarded a place on Lot 1: Strategic Partnering Services, Suppliers should answer all questions in this lot. Suppliers wishing to be awarded a place on all framework lots and sub-lots are required to provide responses for each individual lot including lot 1. If successful, they will be invited to bid on the Further Competitions for all Contracting Authorities using the framework. Questions AQ2 – AQ14 in Lot 1 correspond to the lots on the framework. When responding to Lot 1, Bidders who have provided responses to one or more individual lots and/or sub-lots may refer to the answers provided in those sub-lots. They will only be required to provide the additional information requested in these questions. More information is available in EN-ICT-1021 ITT Vol 1 - Instruction and Guidance for Tenderers Phase 1 - Final.docx and EN-ICT-1021 ITT App 2 – Framework Lots – Final.xlsx. Suppliers bidding on Lot 1.1: AET Further Competition and/or Lot 1.2: TEFAT Further Competition must respond to Lot 1: Strategic Partnering Services as well as Lot 1.1 and/or Lot 1.2. They will only be considered for the Sponsors’ Further Competition lots if they have successfully been awarded a place on Lot 1. This lot has no sub-lots.

Lot 2: Support Services Support Services is the overarching lot that includes the Support Services and Managed Service sub-lots, which includes managed services, service desk, problem management, asset management and third-party management. To be successfully awarded a place on the overarching lot, Suppliers must provide responses to, and be successfully awarded a place on each sub-lot under that lot. Suppliers successfully awarded a place on this lot will be invited to tender for all Further Competitions for this lot and all its sub-lots but will not be invited to bid for the corresponding product or service in Lot 1 unless they bid on Lot 1. There are 2 sub-lots: Sub-lot 1: Support Services Support Services is a sub-lot that will enable Contracting Authorities to procure a range of Support Services including Helpdesk Services, Remote Support and Monitoring, Onsite Support Services, and Ancillary Services. Support Services is a sub-lot of Lot 2: Support Services. Contracting Authorities wishing to procure support services through Further Competition may choose to procure using Sub-lot 1: Support Services, the overarching Lot 2: Support Services, or Lot 1: Strategic services (the overarching lot that includes several other lots (depending on their other requirements). More information is available in EN-ICT-1021 ITT Vol 1 - Instruction and Guidance for Tenderers Phase 1 - Final.docx and EN-ICT-1021 ITT App 2 – Framework Lots - Final.xlsx. Suppliers can be awarded a place on an individual sub-lot, the overarching lot, multiple lots, and sub-lots and/or all lots and sub-lots. If a supplier has been awarded a place on the overarching lot, they will be invited to tender for all Further Competitions for that lot and all its sub-lots. If a supplier has been awarded a place on a sub-lot, they will only be invited to tender for Further Competitions for that sub-lot. Sub-lot 2: Managed Service Managed Service is a sub-lot that will enable Contracting Authorities to procure a Managed Service including Helpdesk Services, Remote Support and Monitoring, Onsite Support Services, Ancillary Services, and Strategic Services including ICT strategy, Account Management, Contract Management services, and strategic advice, guidance, and support. Managed Service is a sub-lot of Lot 2 Support Services. Contracting Authorities wishing to procure managed services through Further Competition may choose to procure using Sub-lot 2: Managed Service, the overarching Lot 2: Support Services, or Lot 1: Strategic services (the overarching lot that includes several other lots and sub-lots (depending on their other requirements). More information is available in EN-ICT-1021 ITT Vol 1 - Instruction and Guidance for Tenderers Phase 1 - Final.docx and EN-ICT-1021 ITT App 2 – Framework Lots - Final.xlsx. Suppliers can be awarded a place on an individual sub-lot, the overarching lot, multiple lots, and sub-lots and/or all lots and sub-lots. If a supplier has been awarded a place on the overarching lot, they will be invited to tender for all Further Competitions for that lot and all its sub-lots. If a supplier has been awarded a place on a sub-lot, they will only be invited to tender for Further Competitions for that sub-lot.

This is a sub-lot of lot 2: Support Services Sub-lot 1: Support Services Support Services is a sub-lot that will enable Contracting Authorities to procure a range of Support Services including Helpdesk Services, Remote Support and Monitoring, Onsite Support Services, and Ancillary Services. Support Services is a sub-lot of Lot 2: Support Services. Contracting Authorities wishing to procure support services through Further Competition may choose to procure using Sub-lot 1: Support Services, the overarching Lot 2: Support Services, or Lot 1: Strategic services (the overarching lot that includes several other lots (depending on their other requirements). More information is available in EN-ICT-1021 ITT Vol 1 - Instruction and Guidance for Tenderers Phase 1 - Final.docx and EN-ICT-1021 ITT App 2 – Framework Lots - Final.xlsx. Suppliers can be awarded a place on an individual sub-lot, the overarching lot, multiple lots, and sub-lots and/or all lots and sub-lots. If a supplier has been awarded a place on the overarching lot, they will be invited to tender for all Further Competitions for that lot and all its sub-lots. If a supplier has been awarded a place on a sub-lot, they will only be invited to tender for Further Competitions for that sub-lot.

This is a sub-lot of Lot 2: Support Services Sub-lot 2: Managed Service Managed Service is a sub-lot that will enable Contracting Authorities to procure a Managed Service including Helpdesk Services, Remote Support and Monitoring, Onsite Support Services, Ancillary Services, and Strategic Services including ICT strategy, Account Management, Contract Management services, and strategic advice, guidance, and support. Managed Service is a sub-lot of Lot 2 Support Services. Contracting Authorities wishing to procure managed services through Further Competition may choose to procure using Sub-lot 2: Managed Service, the overarching Lot 2: Support Services, or Lot 1: Strategic services (the overarching lot that includes several other lots and sub-lots (depending on their other requirements). More information is available in EN-ICT-1021 ITT Vol 1 - Instruction and Guidance for Tenderers Phase 1 - Final.docx and EN-ICT-1021 ITT App 2 – Framework Lots - Final.xlsx. Suppliers can be awarded a place on an individual sub-lot, the overarching lot, multiple lots, and sub-lots and/or all lots and sub-lots. If a supplier has been awarded a place on the overarching lot, they will be invited to tender for all Further Competitions for that lot and all its sub-lots. If a supplier has been awarded a place on a sub-lot, they will only be invited to tender for Further Competitions for that sub-lot.

Lot 1.1: AET Further Competition This is the Further competition for Academies Enterprise Trust (AET) based on Lot 1: Strategic Partnering Services and trust specific requirements to procure a Strategic Partner. This Further Competition will be run concurrently with the other framework lots, but suppliers will only be considered for this lot if they have been successfully awarded a place on Lot 1: Strategic Partnering Services.

Lot 1.2: TEFAT Further Competition This is the Further competition for The Elliot Foundation Trust (TEFAT) based on Lot 1: Strategic Partnering Services and trust specific requirements to procure a Strategic Partner. This Further Competition will be run concurrently with the other framework lots, but suppliers will only be considered for this lot if they have been successfully awarded a place on Lot 1: Strategic Partnering Services.