Digital Delivery Centre support for new HMRC services

A Contract Award Notice

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Contract (Services)
2 year
16 Nov 2021
11 Nov 2021 to 10 Nov 2023
12 May 2021 23:59



Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier


To build on previous delivery success, HMRC is looking for a partner to help with new digital service development bringing a range of DDaT capability covering user-centred design and technical skills. Problem to be solved HMRC require a partner to deliver both the design and technical aspects of new front facing digital services developed in Scala using a micro-service architecture, meeting Government Digital Service standards. This will include (but is not limited to) providing technical agile specialists incorporating work in scrum teams and delivering in phased sprints. Specific delivery requirements will be managed through outcome based statements of work covering a variety of new service initiatives. We will look to provide support from Product & Delivery roles where suitable, assigning a Product Manager responsible for acceptance of deliverables. Our delivery centres also include suppliers supporting existing beta/live products and services, and co-working should be expected dependent on the service. Current phase Not started Work setup Address where the work will take place Delivery centres are in the following locations: • Worthing, • Newcastle, • Leeds, • Telford, • Edinburgh Working arrangements All work will be completed in line with Covid-19 restrictions and our 3rd party access policies. We expect a significant portion of work can be completed remotely/at supplier's office location, however resources will be expected to attend key agile ceremonies where a multi-supplier model is in place. No additional expenses will be chargeable to HMRC for travel or accommodation in the agreed base office locations per Statement of Work. Travel expenses will be paid in line with HMRC Travel & Subsistence policy. Security clearance All must have BPSS as a minimum. Preference is for contractors in certain roles to already hold SC clearance, however we would be willing to sponsor the SC clearance process at the supplier's expense. Additional information Additional terms and conditions The supplier will have had experience working to the UK Government's Service Standards ( Suppliers register on Digital Market place and on the DOS 5 Framework were able to register to view the requirement and provide a response to the Stage 1 requirement. Stage 1 Essential and Nice to have skills 10% Stage 2 Presentation 30% Stage 2 Case Studies 15% Stage 2 Cultural fit 5% Stage 2 Social Value 10% Stage 2 Pricing 30%

Award Detail

1 Opencast Software Europe (Tyne and Wear)

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support


  • Contract is suitable for SMEs.

Other Information

Digital Delivery Centre support new HMRC service_Order Form_redacted.pdf DOS5-Digital Delivery Centre support for new HMRC service call-off-schedules_redacted.pdf DOS5-Digital Delivery Centre support for new HMRC service core-terms-framework-schedules.pdf