Conflict Prevention and Total Resolution Framework

A Tender Notice
by NHS BLOOD AND TRANSPLANT

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
___
Sector
BUSINESS
Published
23 Nov 2021
Delivery
04 Jan 2022 to 03 Jan 2025
Deadline
03 Dec 2021 12:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

NHSBT is looking for an organisation to work with in partnership to implement a Conflict Prevention and Total Resolution Framework (Framework). The supplier must be recognised as a specialist in this field. The Framework must be established and have either been delivered as an outsourced product or has been tailored to the customer’s organisational needs. The supplier must have implemented their Framework within an organisation with a workforce of over 5000 staff, a large proportion of which is geographically dispersed and/or with an NHS/public sector body.

Total Quantity or Scope

NHSBT is seeking to move away from its current model of grievance, dignity at work and disciplinary process by embracing a single triage entry point through which to assess and resolve workplace conflict. The Service, in the form of one framework, will need to look at ways conflict and grievances can be prevented and/or are resolved through early intervention, and where issues of conflict in the workplace are raised, they can be addressed in an effective, fair, and robust manner through either an informal or formal process.In summary, NHSBT wants to establish a single framework approach which can: • Support managers and workplace colleagues to identify how issues arising can be prevented from becoming a grievance / complaint• Increases colleague awareness and individual accountability for contributing to a positive workplace culture• Reinforce positive workplace behaviours between all parties and personal accountability for actions.• Accommodate that when grievances/ complaints arise, they can be resolved promptly.• Triage grievances / complaints/ issues of alleged misconduct and provide either an informal solution with a range of interventions or a formalised solution / process where the issues raised are of a serious concern.• Demonstrate for both informal and formal solutions that they are supportive and collaborative• Manage single or multi source complaints/ grievances • Demonstrate a fair and easy to understand process• Demonstrate a robust quality governance system• Demonstrate both cultural and transformational benefits • Satisfies procedural requirements that meet employment legislation and ACAS requirements• The framework allows for individualised training and continuous development of stakeholder groups• Provide a transparent process in which colleagues feel, the process is clear and appropriate access to support is available• Achieve clear and transparent outcomes for all parties• Integrate with NHSBT existing offerings including development training from our in house Organisational diagnostic team where this supports the resolution approach.• Provides formal investigation and panel training for those cases which necessitate formal investigation. This will require the supplier to provide refresher training for current investigation and case panel team members and full training for new investigators and panel members • In addition to the above, the contract requires the supplier to provide access to investigation expertise via the supplier, to undertake up to 12 investigation cases per annum as part of the contract delivery, year on year for complex cases where independent investigation needs to be undertaken.

Renewal Options

2 x 12 Month extension options

CPV Codes

  • 79414000 - Human resources management consultancy services

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Essentially, we are asking for a flexible and adaptable market leader in this field who can support NHSBT to tailor and adapt their Framework so that it can be immersed and implemented within NHSBT resources. We are asking the supplier principally to:• Provide an experienced Account / Programme Manager who will have the responsibility to work within NHSBT to successfully deliver this project on time and on-budget. They will be working alongside the internal HR Project Lead and Organisational Development (OD) team. This person must have excellent interpersonal skills and be able to negotiate, influence and communicate with both the Executive Team and stakeholder groups. They will need too Review and analyse current processes and caseloadso Identify how their Framework can be tailored and implemented, this should include a recommendation of the resource required, processes and a project plan.o Work with the internal HR Project Lead and Project team to successfully implement and embed the delivery of the new Framework, this will include obtaining approvals from stakeholder groups project managing the implementation of the Framework, including managing the workflow - outgoing process (and cases) and the new incoming Framework Embedding a tailored/ adapted Framework process Identifying resource / staffing groups, undertaking a skills gap analysis for all staffing groups directly responsible for the Framework. Working with the internal OD team to provide a training matrix identifying existing internal programmes, assets and courses and developing training courses, refresher training and include a training sustainability plan for all staff groups directly implementing the Framework. Training should also include all staff awareness training to bring awareness to the new Framework and also where appropriate bystander training so that each employee can support one another. Managing / spear-heading the Framework following implementation for a defined period of time.o Provide a robust and fair quality assurance system, which is able to demonstrate the benefits to the organisation of the Framework including qualitative and quantitative measures.o Provide a one-year review of what has worked well at the end of the first year. This should include a summary report for the operationally team and a summary report to the Executive Team. This should outline any benefits, improvements, and a recommendation of continual improvement of service.

Reference

Domains