Tender for the provision of Telephony Services

Concepts

• telecommunications services
• birmingham
• microsoft
• provision of telephony services
• configuration of microsoft teams telephony
• telephony solution
• new contact centre
• cisco
• existing infrastructure
• key deliverables of the project

Location

United Kingdom: UNITED KINGDOM

Description

Changes in working practice within Housing 21, including the devolved model, increased mobile working, flexible working and working from home have meant that the existing infrastructure and services provided by Housing 21 are no longer fit for purpose to meet the organisations current and future needs. These changes have been accelerated considerably since the effect of COVID19 which has seen a huge shift in remote working requirements.

Total Quantity or Scope

Housing 21 wishes to move to a cloud-based telephony solution based around Microsoft Phone system with Teams, with additional Contact Centre and Attendant Console functionality, and retire the on-premise Cisco based phone system and MPLS network that supports it. The key deliverables of the project are: Connectivity to the PSTN network to allow inbound and outbound external calls via Teams. Set-up and configuration of Microsoft Teams telephony. Provision, set-up, and configuration of new Contact Centre (as a Service) software, integrated with MS Teams. Provision, set-up, and configuration of new Attendant Console (as a Service) software, integrated with MS Teams. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/H37C9H7M69

Award Criteria

CPV Codes

• 64200000 - Telecommunications services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Telecommunications-ser... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/H37C9H7M69 GO Reference: GO-20211124-PRO-19287155