Customer Engagement Management - Salesforce Implementation Services
A Contract Award Notice
by STUDENT LOANS COMPANY LIMITED
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 1 year
- Value
- £4M
- Sector
- TECHNOLOGY
- Published
- 01 Dec 2021
- Delivery
- 24 Nov 2021 to 23 Nov 2022
- Deadline
- 24 Sep 2021 17:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Student Loans Glasgow
1 supplier
- Pricewaterhousecoopers London
Description
SLC has procured and implemented a cloud-based CRM system, Salesforce. The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
Award Detail
| 1 | Pricewaterhousecoopers (London)
|
CPV Codes
- 72263000 - Software implementation services
Reference
- 2021-TR-0137
- CF e015b25e-6ab0-43ac-89c2-5c0d04403f02