A Multi-Framework Agreement for the provision of Pensions Administration Operational Support Services Primarily in support of the Local Government Pension Scheme (LGPS)

Provision of operational administration services to LGPS Pensions Administrators across a range of Pension Administration work areas, including but not limited to: • Data Interrogation and rectification, to include the following aspects: o Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps with required resolution activities o Undertake rectification and remedial data cleansing activities o Support Funds with data readiness for upcoming projects involving data cleansing activities e.g. McCloud, Pension Dashboards, GMP related projects (e.g. rectification and equalisation) etc. • Pension Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfers, Pensions, Administration System implementation support • Temporary/Ad-hoc general Pensions Administration support including but not limited to: o Pensioner payroll services o Benefit Calculations and Member Processing o Interim staffing support e.g. Pensions Manager o Employer led LGPS consolidation o member transfer exercises o production of member savings statements Please note that there is no guarantee of work.

Provide specialist support to design, develop and deliver effective LGPS multi-channel communications and engagement strategies, including but not limited to; • Successful targeted member education and engagement programmes • Brand development and advice • Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes • Content advice and delivery including use of appropriate language (e.g. Plain English) and compliance with accessibility requirements and standards. Please note that there is no guarantee of work.