Enquiries and Admissions - Enquiry Capture & Conversion Service

Concepts

• enquiry capture & conversion service
• pontypridd
• education administration
• conversion service
• international’ enquiries
• supply of a service
• admissions
• higher rate of conversion
• key enquiry management
• conversion opportunity

Location

Central Valleys:

Description

The University, whilst still responding to the changing needs of the Covid-19 pandemic is embarking on a period of significant technological development involving several systems that operate across the student journey. Given this important juncture, it will be important to protect BAU recruitment activity, de-risk the programme of systems transformation and take every opportunity to gain ground and so the introduction of a ‘recruitment partner’ at this time is key to our effective operation.

Total Quantity or Scope

Tenders are being invited for the supply of a service that will seek to optimise and manage both ‘UK’ and ‘International’ enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and ultimately from application to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International ‘Enquiries & Admissions,’ ‘Marketing and Student Recruitment’, and where appropriate colleagues from ‘USW International’, to signpost conversion opportunity and alleviate resource pressure points, enabling the team to focus on application processing and decision-making activity. The University is seeking to procure and embed this service, at pace, in order to realise the greatest enrolment impact in the recruitment intakes from September 2021 onward.

CPV Codes

• 75121000 - Administrative educational services
• 80300000 - Higher education services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=116668. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: The University will be looking at ways that even more value may be obtained and would like to seek community benefits from this tender. Examples of the kind of benefits / opportunities that we would like to see are, for example, e.g. lectures, guest speaker slots, scholarships or perhaps student placements or internships. When submitting your tender, you will need to submit a plan in a separate word document of how you would anticipate delivering any benefits through this contract. The community benefits will not be scored or evaluated but will be included as a condition of contract with the successful supplier. (WA Ref:116668)