Debt Collection Services

Concepts

• collection agency
• cardiff
• dcc
• debt collection services
• unrecovered customer debt
• live debt
• dcc’s customers
• quality performance dcc
• money
• up of appropriate tariffs

Location

United Kingdom:

Description

DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics.

Lot Division

Renewal Options

The agreement will be for an initial period of 3 years with the option to extend for a further 2 years (1 year + 1 year) at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

CPV Codes

• 79940000 - Collection agency services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Participation instructions — how to express interest in this opportunity. 1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required); 2) Express an interest in the opportunity: — log in to the portal with your username and password, — click the 'PQQs/ ITTs Open to all Suppliers' link, — click on the relevant PQQ/ ITT to access the content, — click the 'Express Interest' button at the top of the page — this will move the PQQ/ ITT into your 'My PQQs/ITTs' page (this is a secure area reserved for your projects only), — you can now access any attachments by clicking 'Attachments' in the 'PQQ/ ITT details' box. 3) Responding to the Opportunity — click 'My Response' under 'PQQ/ ITT details'. You can choose to 'Create response' or 'Decline to Respond', — you can now use the messaging function to communicate with the buyer and seek any clarification, — note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform, — you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following — you must download the documents yourself after you have expressed interest, they will not be sent to you, — expressions of Interest will ONLY be accepted through the eSourcing Portal — all documentation must be returned electronically via the eSourcing Portal, — if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.