LDS OUT OF HOURS HELPDESK SERVICE PROVISION/RES/PRO/2021

Concepts

• milton keynes
• call centre
• student computing and distribution helpdesk
• hours helpdesk service provision
• distribution helpdesk
• hours
• lds
• open university
• scdhd
• use of module software

Location

Geochart for 1 buyers and 0 suppliers

Open University

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Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

Description

The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU. Documents are available for free, full and unrestricted access at the following link: https://in-tendhost.co.uk/openuniversity

CPV Codes

• 79512000 - Call centre

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.