West Northamptonshire Council Target Operating Model NASS

Concepts

• west northamptonshire council
• northampton
• social services
• operating systems
• nass's processes
• nass
• northamptonshire
• west northamptonshire council target operating model nass
• strategic partner
• adult social care

Location

Northampton

Description

Given the increased demand for adult social care in Northamptonshire, the ageing population of the county and the financial challenges of both the council and the wider health and social care system, there is a need to review the operating systems, processes and practice within adult social care. The aim of this piece of work is to be ‘fit for the future’ and ensure that how we deliver services and manage future demand under a new ‘target operating model’ is aligned to our strategic direction and approach, improves customer experience and operates as effectively and efficiently as possible. NASS is undertaking an open procurement process to select a strategic partner to work alongside to design and implement a programme of transformational change over the next 18 months. The partner will be required to assist in refining NASS's processes, improving customer experience and delivering sustainable services going forward. This contract is for 18 months, with an option to extend for 6 months, making 24 months in total and could be in the region of 4 000 000 GBP to 7 000 000 GBP.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 85320000 - Social services

Indicators

• Contract modified due to additional needs.

Legal Justification

The services provided pursuant to the Contract form part of the Integrated Care Across Northamptonshire programme, which is dependent on the delivery of three pillars of intervention to fulfil its objectives and make lasting changes across the system. These changes must be taken forward in parallel to realise the totality of improvements to people’s experience and the identified efficiencies in the system. The extension to the provision of existing services which the Contractor is already providing pursuant to the Contract enables the changes to proceed in parallel, and it would cause significant inconvenience to replace the Contractor. Difficulties with respect to interchangeability with the diagnostic work undertaken by the Contractor prevents an alternative provider being able to provide the services efficiently and effectively and take forward changes in parallel.