Remote Health Monitoring and Communications Solution

A Contract Award Notice

Contract (Services)
3 year (est.)
28 Dec 2021
To 27 Dec 2024 (est.)




Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier


NSS wishes to procure a multi-channel remote health monitoring and communication solution capable of supporting the delivery of home and mobile health monitoring enhanced care pathways. It is envisaged that an existing solution will best meet the requirement, however solutions that need further development to meet requirements may also be of interest. For background information and context see: — a National Model for Home and Mobile Health Monitoring.

Total Quantity or Scope

It is the intention of NSS to enter into a five-year contract (3 year plus 2 * 12 month options) pursuant to which a multi-channel remote health monitoring and communication solution is delivered as a managed service. The contract will deliver services to entities constituted pursuant to the National Health Service (Scotland) Act 1978 as amended, Integration Joint Boards established pursuant to the Public Bodies (Joint Working)(Scotland) Act 2014 and any local authorities established pursuant to the Local Government etc. (Scotland) Act 1994.

Award Detail

1 Inhealthcare (Harrogate)
  • Reference: np507519
  • Num offers: 1
  • Value: £2,000,000
  • Contractor is an SME.

Award Criteria

Functional Requirements 25.0
Solution Demonstrations 10.0
Non-Functional Requirements 30.0
Implementation 10.0
PRICE 25.0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72500000 - Computer-related services
  • 72100000 - Hardware consultancy services
  • 72200000 - Software programming and consultancy services
  • 72212180 - Medical software development services
  • 72250000 - System and support services
  • 72260000 - Software-related services
  • 72261000 - Software support services
  • 72262000 - Software development services
  • 72263000 - Software implementation services
  • 48180000 - Medical software package
  • 48814000 - Medical information systems
  • 48814400 - Clinical information system
  • 48514000 - Remote access software package


  • Award on basis of price and quality.

Other Information

Extension options subject to satisfactory performance of the supplier and is dependent on future funding being secured The estimated values referred to in Section II.1.5 and 11.2.6 covers the 36 month contract duration and the 24 month extension period of the contract. --- The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason: Not applicable Community benefits are included in this requirement. For more information see: A summary of the expected community benefits has been provided as follows: The Public Sector in Scotland is committed to the delivery of high quality public services, and recognises that this is critically dependent on a workforce that is well-rewarded, well-motivated, well-led, has access to appropriate opportunities for training and skills development,diverse and engaged in decision making. These factors are also important for workforce recruitment and retention, and thus continuity of service. Public Bodies in Scotland are adopting fair work practices, which include: A fair and equal pay policy that includes a commitment to supporting the Living Wage, including, for example being a Living Wage Accredited Employer; clear managerial responsibility to nurture talent and help individuals fulfil their potential, including for example, a strong commitment to Modern Apprenticeships and the development of Scotland's young workforce; Promoting equality of opportunity and developing a workforce which reflects the population of Scotland in terms of characteristics such as age, gender, religion or belief, race, sexual orientation and disability; Support for learning and development; Stability of employment and hours of work, and avoiding exploitative employment practices, including for example no inappropriate use of zero-hours contracts; Flexible working (including for example practices such as flexi-time and career breaks) and support for family friendly working and wider work life balance; Support progressive workforce engagement, for example Trade Union recognition and representation where possible, otherwise alternative arrangements to give staff an effective voice. In order to ensure the highest standards of service quality in this contract we expect contractors to take a similarly positive approach to fair work practices as part of a fair and equitable employment and reward package. Please describe how you will commit to fair work practices for workers (including any agency or sub-contractor workers) engaged in the delivery of this contract. (SC Ref:678242)