British Council Europe Examinations Contact Centre

A Tender Notice
by BRITISH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
€1M
Sector
BUSINESS
Published
25 Jan 2022
Delivery
To 08 Feb 2026 (est.)
Deadline
01 Mar 2022 10:00

Concepts

Location

United Kingdom: The excepted hub will reside in Europe

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale

Total Quantity or Scope

The service will be provisioned for the following markets in which British Council operates:- Austria- Belgium- Croatia- Germany- Lithuania- SloveniaThe British Council Contact Centre may be extended to additional countries during the Term by mutual agreement and in accordance with British Council needs and time scale.

Renewal Options

The Contract awarded will be for a duration of 2 years with an option for up to 2 annual extensions (2+1+1).

CPV Codes

  • 79512000 - Call centre

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains