Case 487142

Concepts

• glasgow
• information technology
• scottish government
• level of service case management inventory
• case management
• external service provider
• sps
• justice social workers
• jsw
• new content

Location

Scotland:

Description

The Scottish Government has a requirement to place a contract with an external service provider for the provision of an IT Managed Service to Maintain the Level of Service Case Management Inventory (LS/CMI) System.

Total Quantity or Scope

The 2021-22 Programme for Scottish Government document sets out the intention to promote a fairer more equal society. This contract will assist by supporting Justice Social Workers (JSW) and the Scottish Prison Service (SPS) to assess and manage the level of risk posed by certain individuals to the public and to inform their case management needs. A summary of the Service Providers responsibilities is as follows; -Bug/issue fixing as and when identified by users; - Service Help Desk (email/helpdesk number) as central point of contact for raising any system errors/issues and addressing these promptly and effectively; - Security patching where dictated in support of the development/test instance; - Release management, system updates and installation; - Provide advice and support to all agencies using the system on an ongoing basis; - Where new content/change requests are identified and approved by the Scottish Government, the IT Managed Service Provider will develop, test, and implement new applications and provide appropriate guidance and support to users; - Until the system is migrated to cloud, in order to maintain the high security level of the PSN system, a series of annual IT health checks (including PEN tests) require to be carried out. In addition, a detailed audit log requires to be maintained to capture all actions within the database. - Maintain close communication with the Scottish Government through a representative attending quarterly meetings of the LS/CMI Change Board to ensure effective communication between all agencies about the cause and effects of any changes that are to be installed to the system.

Renewal Options

+2 (24 Months) +2 (24 Months). 48 Months Maximum. Any extension being at the sole discretion of the Purchaser.

CPV Codes

• 72222300 - Information technology services

Indicators

• Variant bids may be considered.
• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Staff qualifications are relevant.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Variant contract submissions will be accepted in order to actively encourage potential bidders to propose innovative or alternative approaches that meet their requirements in a more cost efficient and value for money manner. The procurement documents contain supporting guidelines for any bidder who wishes, in addition to the submission of a standard compliant tender response, to submit a second and separate Variant response to the tender. Note: A variant response on its own, in the absence of a compliant tender response, cannot be accepted (and therefore will not be evaluated). The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 20570. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 (SC Ref:680825)