2022_consult - Consultancy support on developments for Salesforce CRM, including integrations with other corporate systems

A Tender Notice
by BRITISH COUNCIL(THE)

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£96K
Sector
TECHNOLOGY
Published
27 Jan 2022
Delivery
05 Apr 2022 to 05 Apr 2024
Deadline
23 Feb 2022 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

We are seeking one specialist consultancy for advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM (Service/SalesCloud) at the British Council: 1. Integration with other enterprise systems, in support of an integrated, end-to-end journey for English and Exams customers. - English teaching support system - IELTS Exams support system - Outlook (for our B2B users only) - Our 'Data layer' ('Master Customer Reference' / Azure) 2. Integration with external systems (for our B2B users) 3. Customer service/sales development - Further development of Salesforce 'Chat Bot' - Further development of lead generation for B2B users - Integration with cloud telephony solution - Support for and reporting on sales

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at https://in-tendhost.co.uk/britishcouncil, in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the RFP.

Reference

Domains