Contact Centre as a Service (CCaaS)

A Tender Notice
by ACCENT HOUSING

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£560K
Sector
TECHNOLOGY
Published
28 Jan 2022
Delivery
27 Jul 2022 to 26 Jul 2025
Deadline
04 Mar 2022 14:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS). The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications. Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable. The service will provide the business with a future looking solution that is suitable for its needs.

CPV Codes

  • 32571000 - Communications infrastructure
  • 32573000 - Communications control system
  • 72212510 - Communication software development services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains