The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group

Concepts

• health services
• integrated urgent care service
• exeter
• provision of an integrated urgent care service
• nhs devon clinical commissioning group
• nhs devon ccg
• telecommunications services
• call handling services
• clinical assessment
• urgent care 'access point

Location

Devon

Description

NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS) • Out of Hours GP provision (OOH) This procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

Total Quantity or Scope

NHS Devon CCG (the Commissioner) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) for Devon. … The NHS Long Term Plan clearly set out the need to act in redesigning the NHS urgent care 'access point', moving towards a "consult and complete" model. NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice, and treatment quickly. The service is significantly enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone, and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients have their issue resolved over the phone if possible, or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care. The core vision for the IUC service in Devon builds upon the success of NHS 111 in simplifying access for patients and increasing the confidence that they, commissioner, health professionals and most importantly the public have in services. The offer is easy access to urgent health care services that is fully integrated with all aspects of the system - through NHS 111. Integration sees urgent care services collaborating to deliver high quality, clinical assessment, advice, and treatment, with shared standards and processes and clear accountability and leadership. The 111 number must become the single telephony access point. The Clinical Assessment Service (CAS) is central to this, offering patients access to clinicians, both experienced generalists and specialists (such as Dental Nurses, Mental Health Nurses and Palliative Care Nurses). These clinicians will also be available to health professional colleagues who work with patients in the community, such as paramedics and nurses in nursing homes. Primary care out of hours and 111 services have been combined, and multidisciplinary clinicians added to the integrated working model. IUC services will book people into urgent face- to-face appointments where needed. This processed was managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Award Detail

CPV Codes

• 85100000 - Health services
• 64200000 - Telecommunications services
• 79510000 - Telephone-answering services
• 85312310 - Guidance services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The total value of contract includes the 3 year extension period. The 3 year extension will not necessarily be taken up. Any decision on extension will be taken at the appropriate time. The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). The tendering process was conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority ran a transparent tender process, treating all Bidders equally. For the avoidance of doubt, the Authority was not bound by the Regulations or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services. Neither the inclusion of a Bidder selection stage, nor the use of any language or terms found in the Directive or Regulations, nor the description of the procedure voluntarily adopted by the Authority ("Open", "Restricted", "Competitive Procedure with Negotiation", "Competitive Dialogue" or any other description), nor any other indication, shall be taken to mean that the Authority intends to hold itself bound by the Directive or Regulations, save by the provisions applicable to services coming within the scope of Annex XIV of the Directive / Schedule 3 of the Regulations. The Contracting Authority voluntarily observed the award decision notices provisions and 10-day standstill period described in Regulation 86 of the Regulations. Unsuccessful Bidders received scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/application was unsuccessful. Deadline for lodging of appeals should be in accordance with Regulation 92 of the Regulations