MEIC Information, Assistance and Advice Helpline

Concepts

• meic
• cardiff
• data transmission
• welsh government
• advice service
• meic information
• recognised brand of meic
• provision of a national information
• free bilingual helpline service
• meic service

Location

Wales:

Description

Provision of a national information, assistance and advice service for children and young people for up to 24 hours a day, 7 days a week and 365 days a year. It will continue to operate under the recognised brand of MEIC.

Total Quantity or Scope

MEIC is a Welsh Government funded confidential, anonymous, and free bilingual helpline service for children and young people up to the age of 25 in Wales providing information, useful advice and support need and are open 8am - midnight, 7 days a week, by phone, SMS text and instant messaging. It provides confidential support empowering children and young people to get their voices heard on what matters to them. The telephone line currently operates between 8am and 12 midnight. The service provides invaluable support to children and young people in Wales which has been in even greater need during the pandemic, particularly during lockdown periods when children and young people were not able to access school, social clubs and the support of friends and wider support mechanisms outside of their home. The MEIC service is specific to Wales only and therefore has been an additional provision to offer advocacy, advice and support via online support, text and telephone. The service is also extended to professionals and to the families and carers of children and young people in Wales to assist them in providing direct support to children and young people.

Renewal Options

Option to extend contract term for up to a further 12 months.

CPV Codes

• 64210000 - Telephone and data transmission services
• 64211000 - Public-telephone services
• 64212000 - Mobile-telephone services
• 64212100 - Short Message Service (SMS) services
• 64216000 - Electronic message and information services
• 80000000 - Education and training services
• 85311300 - Welfare services for children and young people

Indicators

• This is a recurring contract.
• Renewals are available.
• Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** E-TENDER INFORMATION: https://etenderwales.bravosolution.co.uk - The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation. - Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration. - The User who performs the Registration becomes the Super User for the Organisation. - On registering on the Platform the Super User will select a Username and will receive a password. - The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page. - In order to log-in to the Platform please enter your Username and Password. - Note: If you forget your Password then visit the homepage and click “Forgot your password?” - Registration should only be performed once for each Organisation. - If you think that someone in your Organisation may have already registered on this Platform then you must not register again. - Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform. - Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation). - Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform. - Tenders must be uploaded to the BravoSolution portal by 2pm HOW TO FIND THE ITT: - Once logged in you must click on ‘ITT’s Open to all Suppliers’ - The etender references for this contract are: Project_49379 and ITT _92386 - Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page. - You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area. - Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice. NOTE: The authority is using eTenderwales to carry out this procurement process.To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID= 117751 (WA Ref:117751) Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: as described in the tender documents The buyer considers that this contract is suitable for consortia bidding. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117751 Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: Recruitment and Training (WA Ref:117751) The buyer considers that this contract is suitable for consortia.