Complaints Handling Satisfaction Survey

A Tender Notice
by OFFICE OF RAIL AND ROAD

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£60K-£90K
Sector
PROFESSIONAL
Published
17 Mar 2022
Delivery
08 Apr 2022 to 31 Mar 2025
Deadline
31 Mar 2022 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

CPV Codes

  • 79311000 - Survey services

Indicators

  • Contract is suitable for SMEs.

Other Information

This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached) Bravosolution Joining Instruction for open tender.doc Template - Form of Tender - Fixed Fee.doc Template - Disclaimer.doc ORR CT 21-101 Draft Form of Agreement.docx

Reference

Domains