Isle of Wight Independent Health Complaints Advocacy Service

A Contract Award Notice
by ISLE OF WIGHT COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£225K
Sector
HEALTH
Published
24 Mar 2022
Delivery
01 Apr 2022 to 31 Mar 2027
Deadline
02 Nov 2021 14:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman.

Award Detail

1 Swan Advocacy Network (Salisbury)
  • Value: £191,150

CPV Codes

  • 85300000 - Social work and related services
  • 85100000 - Health services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Any term listed in this notice, is the full term including any potential extensions. Any values listed are whole life contract values.

Reference

Domains