Provision of Agresso System Support Services

Concepts

• technical computer support
• stirling
• sepa
• technical support
• provision of agresso system support services
• system and support
• staff training
• second level unit
• aspects of sepa
• computer training

Location

Stirling

Description

SEPA are seeking to appoint a supplier to provide second level Unit 4 ERP technical support and staff training on all aspects of SEPA’s Unit4 ERP application for a period of 36 months, with an option to extend for a further 24 months subject to mutual agreement. Currently in use is an on-premise solution which has recently been updated to version 7.9, operating on three environments; Live, Pre-Production and Test.

Total Quantity or Scope

SEPA is seeking to appoint a supplier to provide second level Unit 4 ERP technical support and staff training on all aspects of SEPA’s Unit4 ERP application for a period of 36 months, with an option to extend for a further 24 months subject to mutual agreement.

Renewal Options

Initial 36 month period with option to extend by a further 24 months

Award Criteria

CPV Codes

• 72611000 - Technical computer support services
• 80533100 - Computer training services
• 72250000 - System and support services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Performance considerations apply.
• Staff qualifications are relevant.
• Award on basis of price.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=687831. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: As per procurement documentation (SC Ref:687831)