DWP NGCC User Centred Service design and delivery

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£1M-£4M
Sector
TECHNOLOGY
Published
06 Apr 2022
Delivery
01 Apr 2022 to 31 Mar 2023
Deadline
16 Feb 2022 23:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).

Award Detail

1 Hippo Digital (Aire Street Leeds)
  • Value: £1,441,000

CPV Codes

  • 72222300 - Information technology services

Indicators

  • Contract is suitable for SMEs.

Other Information

Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services. n/a Redacted version HIPPO -12-Call-Off-Contract-v16 v.02 (1).docx3563 (002).pdf

Reference

Domains