Reception services

Concepts

• reception services
• plymouth
• hm naval base
• reception centre provider
• nb reception centres
• timely service
• reception centre
• key performance indicators
• first port of call
• sole nuclear repair

Location

Plymouth

Description

HM Naval Base (NB) Devonport is the largest NB in Western Europe, employing a large and diverse workforce, consisting of MoD and civilian personnel. It is the sole nuclear repair and refuel facility for the Royal Navy, the NB Reception Centres provide a critical enabling function, in line with MoD risk appetite, and in support of NB Operational Outputs. Being the first port of call to visitors, the Contractor is required to have a customer focused approach and provide an accurate and timely service with the security of the Naval Base the priority at all times. The Contractor must be compliant with the Authority’s’ Guidance and Policy and is expected to deliver the service from the authorised Pass Offices, operating throughout the hours detailed in the Schedule of Requirements. The Reception Centre provider has the responsibility to process Security Vetting applications and issue all security and vehicle passes to Suppliers, Contractors, Visitors and Staff, with responsibility for ensuring Devonport Site Access Induction training is completed (DSAI) . Monthly reporting on Key Performance Indicators, including Customer Satisfaction surveys will be a key responsibility in this contract as well as regular performance and progress meetings with the Authority. The Contract is for a 5 year period with the option for the Authority to extend for a further 2 years.

CPV Codes

• 79992000 - Reception services

Indicators

• The operator's personal situation may be considered.

Other Information

The Contracting Authority intends to use an e-Tendering system in this procurement exercise, please visit www.contracts.mod.uk for full details and to register your interest in this procurement.