CS21582 - UKRI - Reasonable Adjustment Support

Concepts

• swindon
• guidance services
• uk research and innovation
• reasonable adjustment support
• customer support services
• customer support services team
• supportive process
• effective reasonable adjustment support structure
• front line support
• equal opportunities

Location

Description

The final date and time for the submission of bids is Friday 29th April 2022 at 14:00 DO NOT apply directly to the buyer. All tender information MUST be submitted through the Delta eSourcing Portal. Brief Description of Requirement: Innovate UK is part of UK Research and Innovation, a non-departmental public body funded by a grant-in-aid from the UK government. We drive productivity and economic growth by supporting businesses to develop and realise the potential of new ideas, including those from the UK's world-class research base. We fund business and research collaborations through competitive processes to accelerate innovation and drive business investment into research and development. To provide an anticipatory and supportive process for disabled customers, Innovate UK will procure an expert third party supplier to provide tailored reasonable adjustment support for individual applicants. The supplier will liaise with Customer Support Services (CSS) to provide the support in a timely manner. The Customer Support Services Team (CSS) are responsible for providing front line support to our internal and external customers through inbound calls and emails. The enquiries they receive span from who we are and what we do through to project completion. CSS is also responsible for providing 'project set up' support to our successful applicants post competition notification. The purpose of this requirement is to implement and deliver an effective reasonable adjustment support structure for Innovate UK's customers, specifically competition applicants, with potential for extension to assessors and monitoring officers. Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the Document Uploads tab within the Delta eSourcing Portal. This contract will be awarded based on the evaluation criteria as set out in the ITQ document.

CPV Codes

• 85312310 - Guidance services
• 98200000 - Equal opportunities consultancy services

Indicators

• Contract is suitable for SMEs.

Other Information

How to Apply UK Shared Business Services Ltd (UK SBS) will be using the Delta eSourcing Portal for this procurement. To register on the Delta eSourcing portal please use the link https://www.delta-esourcing.com/ and follow the instructions to register. If you are already registered on the Delta eSourcing Portal and wish to participate in this procurement, please use the link: https://www.delta-esourcing.com/ and the follow the instructions to 'Log in' Once you are logged into the system you will be able to link yourself into this procurement using the Access Code: KWWAR5D7D4 DO NOT APPLY DIRECTLY TO BUYER All submissions will be assessed in accordance with the Public Procurement Regulations that apply to this opportunity. Responses must be received by the date and time in the tender documentation; responses received outside of the deadline or not sent via the Delta eSourcing portal will not be accepted or considered by the Contracting Authority further for this opportunity. Interested organisations should ensure that they allow a sufficiency of time, prior to Show less additional text the deadline to allow all sections to be completed in full and any attachments to be uploaded. As a user of the Delta eSourcing Portal you will have access to the Delta messaging service which facilitates all messages sent to you and from you, as well as other messages and updates in relation to any specific tender event. Please note that any and all information secured outside of the messaging service, shall have no merit or worth and should not be relied upon by any organisation submitting a tender response. Please note it is your organisations responsibility to access these messages on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. The Contracting Authority expressly reserves the right: i. not to award any contract as a result of the procurement process commenced by publication of this notice; and ii. to make whatever changes it may see fit to the content and structure of the procurement; and under no circumstances as part of your organisations participation in this opportunity, will the Contracting Authority be liable for any costs incurred by any organisation as a result. If the Contracting Authority decides to enter into a contract with any successful organisation(s), this does not mean that there is any guarantee of subsequent contracts being awarded. Any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of your organisation in doing so. About UK Shared Business Services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our contracting authorities to improve efficiency, generate savings and modernise. Where UK SBS is not named as the Contracting Authority within the documentation, UK SBS will be acting as an agent on behalf of the Contracting Authority. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. For full details of our partner base please review the following link: http://www.uksbs.co.uk/services/procure/contracts/Pages/default.aspx CS21582 - Tender Documentation CS21582 - Tender Documentation.zip