Case and Customer Management Solution(s) 2022

A Tender Notice
by READING BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Supply)
Duration
6.5 year
Value
£3M
Sector
TECHNOLOGY
Published
08 Apr 2022
Delivery
12 Sep 2022 to 31 Mar 2029
Deadline
09 May 2022 10:00

Concepts

Location

Reading

Geochart for 3 buyers and 0 suppliers

3 buyers

Description

Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.

Lot Division

1 Case Management Solution
  • Value: £1M

Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am
2 Customer Management Solution
  • Value: £2M

Customer transactions with the Council (report, contact, apply for services). … It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notice (prior information only) - Notice reference: 2021/S 000-020474 - Published 20 August 2021, 1:16pm
3 Joint Lot
  • Value: £3M

Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot

Renewal Options

The term of the contract may be extended for 2 periods of 1 year; each period is subject to satisfactory performance, continued funding being available and mutual agreement between the parties

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Bids should cover exactly one lot.
  • Bids should cover a maximum number of lots.
  • This is a recurring contract.
  • Renewals are available.
  • Award on basis of price and quality.

Reference

Domains