Responsive Repairs and Void Maintenance

A Tender Notice

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Contract (Services)
10 year
08 Apr 2022
To 08 May 2032 (est.)
09 May 2022 17:00



Thornaby, Stockton on Tees

Geochart for 2 buyers and 0 suppliers

2 buyers


North Star is looking for a principal contractor to manage and oversee contracts for Responsive Repairs and Void Maintenance.Background - North Star is not a direct labour organisation and as such all works are completed by third party contractors. Our current responsive maintenance contract is operated in a traditional way but North Star are looking to redefine our approach to repairs and are looking for innovative ideas to improve our service offering. Specification Documents have been provided to act as a basic guide to the basis of the works required but there are some areas that are open for negotiation. For clarity we are looking to award to one sole contractor to operate both of these contracts and are not looking to split them into separate lots. Replacement Kitchen and Bathroom Programme - We also have the opportunity to include our replacement programmes for Kitchens and Bathrooms. This will be discussed with shortlisted bidders during this process.

Total Quantity or Scope

North Star are looking to find a principal contractor for our responsive repairs and void maintenance contracts.

Renewal Options

This contracts are being offered on a fixed seven year contract with the option to extend up to a maximum of a further three years. Options are available around content of the contract, how works are priced and call centre handling. These will be discussed as part of the competitive dialogue process for bidders who meet our minimum criteria in Stage 1 of this ITT. Options will not be available once the final specifications are issued in Stage 2 ITT.

CPV Codes

  • 50000000 - Repair and maintenance services


  • Bids should cover the whole contract.
  • This is a recurring contract.
  • Options are available.
  • Renewals are available.
  • Performance considerations apply.
  • Professional qualifications are sought.
  • Staff qualifications are relevant.
  • Award on basis of price and quality.

Other Information

The Contracting Authority reserves the right not to award any contract pursuant to this procurement exercise and/or to abandon this procurement exercise at any time and/or to award a contract for part of the works at its sole discretion. The Contracting Authority shall have no liability whatsoever to any applicant or tenderer as a result of its exercise of that discretion. For the avoidance of doubt, all costs incurred by any applicant and/or tenderer before signature of any contract with the Contracting Authority shall be incurred entirely at that applicant`s/tenderer`s risk.