007734 - Customer and Debtor Automated Engagement Platform

A Tender Notice
by NEWCASTLE CITY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
350K
Sector
TECHNOLOGY
Published
11 Apr 2022
Delivery
To 15 May 2024 (est.)
Deadline
16 May 2022 00:00

Concepts

Location

NEWCASTLE-UPON-TYNE

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%. NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.

Renewal Options

There will an option to extend the contract by 12 months. There will an option to extend the contract by 12 months.

Award Criteria

Quality 70.0
Price 30.0

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Bids should cover the whole contract.
  • Options are available.
  • Renewals are available.

Reference

Domains