Leaky Loo Repairs

Concepts

• repair and maintenance
• durham
• nwl
• leaky loo repairs
• leaky loo
• repair
• leaky loos
• compensation payment
• northumbrian water
• north east of england

Location

DURHAM

Description

Northumbrian Water has a requirement for the repair of leaking toilets for our customers in our northern operating area. This covers the North East of England - from Berwick to the borders of North Yorkshire and from the East Coast across the Pennines to the Cumbrian border, covering Weardale, Teesdale and Kielder. NWL are aiming to repair approx. 2000 toilets in the Northern Operating area but NWL cannot guarantee this.

Total Quantity or Scope

A leaky loo is defined as when water is leaking from the cistern to the pan, and any inlet valves. The supplier will cover the geographical area of Northumbrian Water's Northern operating area. Leaky loos will be identified on an on-going basis throughout the year, however NWL cannot guarantee the actual volumes or that there will be a consistent stream of work as the requirement is driven by customer demand. NWL are aiming to repair approx. 2000 toilets in the Northern Operating area but NWL cannot guarantee this. NWL will provide contact details of customers who have reported a leaky loo. The supplier will contact the customer to arrange timed appointments (8am-1pm or 12-6pm) to repair the leaky loo. The supplier will be responsible for keeping to the times and if any unplanned or not pre-agreed changes occur (e.g. late or early arrival), a compensation payment will be given to the customer. This payment of £30 would be the responsibility of the supplier. The supplier will carry out the repair to an expected standard and if necessary, explain what has been done to the customer. All communications with customers (eg phone calls, emails, letters), visits to properties and works undertaken will be recorded and reported to NWL within 24 hours. The company will be responsible for purchasing and using good quality plumbing materials. The supplier will take a meter reading from the property (if it is a metered property) at the time of visit.

Renewal Options

After the initial 12 months, an optional 17 months extension will be available.

CPV Codes

• 50000000 - Repair and maintenance services
• 45330000 - Plumbing and sanitary works

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are not available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba'. Expressions of interest for this tender must be sent to the e-mail address expressions@nwl.co.uk before the deadline date of 29 April 2022 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is 4 May 2022 at 12 noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone, and the Lot numbers you will be bidding on.