Microsoft Dynamics Integrated Telephony Solution for TTP

Concepts

• cardiff
• software package
• dhcw
• month extension
• microsoft dynamics
• telephony solution
• ttp
• ongoing delivery of the telephony solution
• microsoft
• contract extension

Location

Across sites within the NHS in Wales

Description

The Authority procured a telephony and digital engagement system to integrate seamlessly into its Microsoft Dynamics CRM solution. The system supports the Authority's delivery of the Contact Tracing solution used in Wales in response to the Covid-19 pandemic.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 48000000 - Software package and information systems
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract modified due to unforeseen circumstances.

Legal Justification

In order to secure an appropriate supplier to ensure a new contract was in situ to replace the current contract, DHCW conducted a further competition via the NPS Framework, Lot 5 – IT Solutions. As a result, DHCW received three (3) responses, all of which were evaluated in accordance with our published evaluation criteria. Unfortunately, the procurement has been aborted as upon evaluation, none of the bids received provided a comparable solution that fully meets the Authority’s requirements. During this time the status of the pandemic has also changed and the requirement for this service is also anticipated to change accordingly. The current Contract expires in May 2022 and as such there is now insufficient time to undertake a secondary procurement and complete all off-boarding and on-boarding activities. The extension will enable NHS Wales to continue contact tracing until 31st May 2023 or until such time as Welsh Government advises that contact tracing can be stood down.

Other Information

(WA Ref:120522)