Fixed Line Voting; IVR & MSDC

A Tender Notice
by THE BRITISH BROADCASTING CORPORATION (BBC)

Source
Find a Tender
Type
Framework (Supply)
Duration
4 year
Value
___
Sector
TECHNOLOGY
Published
27 Apr 2022
Delivery
25 Jul 2022 to 24 Jul 2026
Deadline
25 May 2022 14:00

Concepts

Location

London

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling.

Lot Division

1 High Profile Live Events with Revenue Share

Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely).
2 Fixed Price IVR & MSDC Voting Events

Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services and Independent Production services.

Renewal Options

The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC’s discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.

CPV Codes

  • 48512000 - Interactive voice response software package

Indicators

  • Bids should cover one or more lots.
  • Bids should cover the whole contract.
  • Options are available.
  • Renewals are not available.
  • Performance considerations apply.
  • Professional qualifications are sought.
  • Award on basis of price and quality.

Other Information

These will be either on the supplier’s own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C – Specification Of Requirements of the Tender Documentation has further, detailed requirements. In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.

Reference

Domains