Patient Advice and Support Service for NHS Scotland

Concepts

• guidance services
• support service for nhs
• scotland
• support service
• edinburgh
• patient advice and support service
• patient advice
• independent service
• provision of the patient advice
• consistent service

Location

All entities constituted pursuant to the National Health Service (Scotland) Act 1978

Description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

Total Quantity or Scope

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or co-ordinate a consistent service to patients and other members of the public where those affected wish to give feedback or comments or raise concerns or complaints about NHS services in Scotland. Further details are contained within the Statement of Requirements within the tender documentation. Note: The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions. The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required. To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 21185 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area. For further information on using PCS-Tender, please read the Supplier Response Guide: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/p... If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.

Renewal Options

The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months.

Award Criteria

CPV Codes

• 85312310 - Guidance services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Award on basis of price.

Other Information

The estimated 4,500,000 GBP value (0.9 million GBP per annum) referred to in this notice is for the whole 5 year contract duration, inclusive of extension options. The agreement will be funded by the Scottish Government and is therefore outside the scope of VAT. Fair work practices. It is a mandatory requirement of this agreement that the awarded contractor must commit to fair work practices for workers (including any sub-contractor workers) engaged in the delivery of this service and that those staff directly supporting this service will be paid the Real Living Wage. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 21185. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: It is a mandatory requirement that potential framework participants agree to support the concept, provision and ongoing development of community benefits provision in relation to this framework. Potential framework participants are required to agree to this mandatory requirement. They are also requested to provide a brief summary of the community benefits that have recently been delivered within Scotland, if at all, and also what impact and outcomes these have achieved. Potential framework participants are required to summarise any proposed community benefits that will be developed and delivered as part of this contract if successful or, alternatively, potential framework participants confirm that they will engage with the NHS Scotland’s Community Benefits Gateway (CBG). This gateway, developed through requests from suppliers seeking opportunities to support the delivery of community benefits within the contracting region, provides information on community benefit opportunities. The CBG is a free and easy to use online service that connects NHS Scotland suppliers with third sector community organisations within Scotland and will be used for tracking and reporting and is an approved compliant route to the realisation of community benefits. For further information please visit - https://www.nss.nhs.scot/procurement-and-logistics/sustainability/access-our-com... (SC Ref:691152)