ID 3823454 - DoJ NICTS - Provision of Court Funds Office IT Support Services

Concepts

• provision of court funds office it support services
• belfast
• information technology
• nicts
• court funds office
• it support
• consultancy services
• computer support
• web services
• scope of this procurement

Location

BELFAST

Description

NICTS are seeking to establish a contract to provide IT support for systems used by the Court Funds Office (CFO), namely Microsoft NAV and Microsoft CRM. These are off the shelf applications with some bespoke elements, initially implemented in 2016. The scope of this procurement is for the Contractor to undertake the support and maintenance of the Microsoft Dynamics CRM 2015 (customised) and Microsoft Dynamics NAV 2016 (customised) and the associated syncs and web services used by CFO.

Award Detail

Renewal Options

After the initial contract period of 22 months there will be options to extend the contract for a further two periodsof one year each. 22m + 1y + 1y

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72200000 - Software programming and consultancy services
• 72600000 - Computer support and consultancy services

Indicators

• Options are available.
• Award on basis of price.

Other Information

The successful contractor’s performance on this contract will be managed as per the. specification and regularly monitored (see. Procurement Guidance Note 01/12 — Contract. Management — Procedures and Principles). Contractors not delivering on contract... requirements is a serious matter. It means the public purse is not getting what it is paying for.. If a contractor fails to reach satisfactory. levels of contract performance they will be given a. specified time to improve. If, after the specified time, they still fail to reach satisfactory.. levels of contract performance, the matter will be escalated to senior management in CPD. for further action. If this occurs and their. performance still does not improve to satisfactory. levels within the specified period, it may be regarded as an act of grave professional.. misconduct and they may be issued with a notice of unsatisfactory performance and this. contract may be terminated. A central register. of such notices for supplies and services. contracts will be maintained and published on the CPD website. Any contractor in receipt of.. a. notice of unsatisfactory performance will be required to declare this in future tender. submissions for a period of 3 years from the. date of issue of the notice. It may also result in. the contractor being excluded from all procurement competitions being undertaken. by. Centres. of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy. The authority expressly. reserves. the rights: (i) not to award any. contract as a result of the procurement process commenced by publication of this notice;.. (ii) to make whatever changes it may see fit to the content and structure of the tendering. competition; (iii) to award (a) contract(s) in. respect of any part(s) of the (services) covered. by this notice;