HAC5744 Domiciliary and Personal Care (Homecare Services)

Concepts

• health and social work
• community care and children's law
• personal care service contracts
• provision of domiciliary care
• service users
• personal care
• personal care services
• community care
• ethical care charter
• quality of care

Location

Description

Provision of domiciliary care in the London Borough of Tower Hamlets. The contract is for five years with an optional extension period of four years (1+!+1+1) The overall contract value is £253m over the nine year period. There will be 4 locality Lots with 3 providers per Lot, providers can be awarded places on up to 2 Lots The objective of this procurement is to replace the existing domiciliary and personal care service contracts. The current contracts will expire on 6th August 2022. Domiciliary and personal care services are commissioned as a key means of meeting the Councils statutory duties to provide services under Community Care and Children's law. The current contracts were let in 2016 and had a geographical locality-based focus designed to maximise efficiency and to align providers with wider integrated care with NHS partners. Feedback from various sources is that partnership working has vastly improved since the advent of locality working in late 2018. Relationships have been built and key information is routinely shared as necessary amongst partner organisations. This has led to improved quality of care and better outcomes for service users. The current contract also significantly reduced the number of providers delivering the main contracts and this has allowed for improved providers strength and better local knowledge. The Council also chose to join up to the Ethical Care Charter, to improve the expectation of quality and levels of pay for staff. The intention of the new contracts is to build upon the positives outlined above while focusing on new areas of improvement including: - Embedding an outcomes-based approach - Personalisation - Better integration with health - Improved financial efficiency The new contracts specification has been produced following coproduction with service users and their families, as well as extensive stakeholder engagement work to ensure that the intended improvements meet the needs of those using and interacting with the services. The length of the contracts reflects the Council's desire to work with providers who, alongside providing quality care, are also able to become strategic partners working alongside our adult social care teams. The length of contracts and value will also ensure that the contracts are attractive to home care providers ranging in size from small local providers, to medium-sized local providers, to regional providers, and even national providers and should not exclude any part of the market.

CPV Codes

• 85000000 - Health and social work services