Provision of SAP Support Services

A Tender Notice
by WARRINGTON BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
25 month
Value
___
Sector
TECHNOLOGY
Published
13 May 2022
Delivery
To 12 Jul 2024 (est.)
Deadline
13 Jun 2022 12:00

Concepts

Location

Warrington

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Warrington Borough Council requires support services for its SAP software and estate from a SAP PartnerEdge Partner who can demonstrate a proven capability of support for the software.

Total Quantity or Scope

The Contract will have an initial term of 25 months with the option to extend for 2 x 12 month periods at the discretion of the Council. The initial term includes a 1 month on-boarding/ transition process. The Service shall be fully operational from 01 October 2022. The Council’s internal SAP Support Team provide first level technical and SAP support. Incidents and change requests that cannot be resolved internally shall be escalated to the SAP support services provider’s service desk for investigation and resolution. To ensure that everything is logged and audited, only correspondence, questions and clarifications raised in The Chest will be addressed by the Council. The Council will not respond to any e-mails, letters or telephone calls regarding this opportunity.

CPV Codes

  • 72261000 - Software support services

Indicators

  • An E-Catalogue is required.
  • Bids should cover the whole contract.
  • Renewals are not available.
  • Award on basis of price and quality.

Reference

Domains