Managed IT Hosting and Support Service

Concepts

• managed service
• information technology
• support service
• support service for eastendhomes
• system and support
• service contract
• support of all existing assets
• proactive monitoring of all core it services
• full inventory management service
• risk management

Location

LONDON

Description

The procurement of a new Managed IT Hosting and Support Service for EastendHomes.

Total Quantity or Scope

EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll. The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier’s data centres(s) and/or move to public and/or private cloud services. The Managed Service shall include a service desk to be provided at the supplier’s offices providing all first, second, third line and support up to two (2) days per month of on-site assistance. The Managed Service shall include: •All compute and storage requirements •All wide area network services •All local area network services and equipment (LAN and WLAN) •24x365 Proactive monitoring of all core IT services •Backup and restore •Disaster recovery •Break/fix support for all infrastructure and associated components •Support for core infrastructure operating systems, including hypervisors as required •Security and version patching •Break/fix support for all end-user devices and associated components •Support for end-user device operating systems, including virtual desktops as required •Support for desktop applications, including Microsoft Office 365 •Provisioning new end-user devices •Configuration of mobile phones and similar •Security management of all core infrastructure and all user end-user devices •Assistance to promote security best practice throughout EastendHomes •Full inventory management service for all IT assets •Procurement support •Implementation and configuration support •Technical architecture and design •Developing appropriate refresh cycles for all equipment •Capacity management •Advice regarding new technologies which may be appropriate for EastendHomes •Risk management with respect to IT equipment and services The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

Renewal Options

Subject to take up of extension options, seven(7) years from contract award. The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

CPV Codes

• 72222300 - Information technology services
• 72250000 - System and support services
• 30211300 - Computer platforms
• 72253000 - Helpdesk and support services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Options are available.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9 The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. This tender is being administered on behalf of EastendHomes Limited by Clarity Procurement Solutions Limited. Potential Applicants wishing to participate in this tender opportunity are requested to: Download and read the Invitation to Tender Document and supporting appendices to familiarise yourselves with EastendHomes’ requirements. Download and read the Selection Questionnaire Instructions and Guidance Document. Download and complete the Selection Questionnaire Document. Submit a completed Selection Questionnaire Document in accordance with the Selection Questionnaire Instructions, noting the submission deadline of 16:00 hours on 17/06/2022. Potential Applicants must not complete or submit the Invitation to Tender Document and supporting appendices at this stage. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-ser... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3DAUV375T9 GO Reference: GO-2022516-PRO-20143908