Independent Support Service for Complainants, Witnesses and their Families

Concepts

• independent support service
• independent support service for complainants
• confidential independent support service
• manchester
• guidance and counselling
• emotional support
• aim of this service
• confidentiality of the service
• complainants
• witnesses

Location

Manchester

Description

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

Renewal Options

Three additional periods of 1 year each.

CPV Codes

• 85312300 - Guidance and counselling services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226379. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:226379)