Halton Housing- Out of Hours Call Handling Service - AWARD

Concepts

• call centre
• halton housing
• cheshire
• handling service
• hours telephone call handling service
• hours
• performance of the successful service provider
• single contract
• outcome of the tender process
• total contract term

Location

Description

Halton Housing required a qualified and experienced service provider to provide an out of hours telephone call handling service, to be received via telephone from HH customers. The outcome of the tender process is a single contract with one service provider. The contract is for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The successful service provider is an SME.

Award Detail

CPV Codes

• 79512000 - Call centre

Indicators

• Contract is suitable for SMEs.