Melton Borough Council Tender for Customer Engagement and Self Service Platform

Concepts

• customer relation management
• melton
• melton borough council
• melton borough council tender
• self service platform
• customer engagement
• service descriptions
• standard g-cloud
• software package
• change

Location

Melton

Description

Cloud-based customer engagement software as a service. An IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public. The solution should provide a single, easily viewable personal record. It should fully integrate with back-office systems, minimising human intervention for transactional demands, to provide an exemplary customer service and a cost effective and efficient solution for MBC.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 48445000 - Customer Relation Management software package

Indicators

• Contract modified due to unforeseen circumstances.

Legal Justification

Enhancements to already implemented products for the benefit of the resident and officers that were outside of the existing contract. By aligning with the services within the standard G-Cloud 12 service descriptions has allowed for the enhancements whilst also ensuring that storm integration is delivered as a core element of the contract.