Halton Housing - CRM and Customer Portal Software and Associated Services

Concepts

• customer relation management
• customer portal
• widnes
• customer portal software
• customer engagement
• software package
• halton housing
• crm
• software
• main areas of functionality

Location

Widnes

Description

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.• CRM• Customer Portal• Customer Engagement• Reporting• Core Applications Integration• Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.

Total Quantity or Scope

The main areas of functionality will include but not limited to.• CRM• Customer Portal• Customer Engagement• Reporting• Core Applications Integration• Data Management and Migration

Award Criteria

CPV Codes

• 48445000 - Customer Relation Management software package
• 48480000 - Sales, marketing and business intelligence software package
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are not available.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Tender documents must be accessed through the Cirrus Purchasing eTender facility.