Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building

Concepts

• blackpool
• security services
• blackpool council
• blackpool council's customer
• jobcentre plus customer
• security staff
• provision of customer care
• public security
• customer access areas of jobcentre plus
• provision of an appropriate security presence

Location

Description

In line with Blackpool Council's Customer First and JobCentre Plus customer-focused ethos, the provision of an appropriate security presence must be balanced with a positive and engaging visitor experience, therefore it is important to recognise that Security staff will be referred to as Customer Care Officers and will play a vital role in the customer access areas of JobCentre Plus and Customer First at Municipal Buildings. Whilst maintaining the security of the building and safety of Blackpool Council and JobCentre Plus staff and their customers is the fundamental basis of this contract, this should not be the 'visible' element to visitors to the building. We therefore expect Customer Care Officers to act primarily as welcoming custodians to greet visitors warmly and provide help and assistance in directing customers to the relevant service or appointment and then out of the building again in a friendly and efficient manner, which by default will minimise any frustration experienced by clients and reduce the opportunity for undesirable behaviour to occur in the first instance.

CPV Codes

• 79710000 - Security services
• 75241000 - Public security services

Indicators

• Contract is suitable for SMEs.