Provision of Group Term Life and Medical Insurance for Country Based Staff of British High Commission (BHC) Bangladesh

A Contract Award Notice
by FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£130K
Sector
BUSINESS
Published
10 Jun 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

BHC, Dhaka, Bangladesh

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The requirement is to obtain a Health Insurance and Group Term Life Insurance policy cover for Country Based Staff in Bangladesh

Total Quantity or Scope

The British High Commission seeks to implement a group life insurance and health insurance scheme covering members of staff, their spouses, and all eligible children. The contract will commence on 1st May 2022 and will be valid for an initial period of one year with a possibility of an extension for up to two more years (1+1), subject to market review, satisfactory performance, and continued business requirement.

Award Detail

1 American Life Insurance (Dhaka)
  • THE PROVISION OF GROUP TERM LIFE AND MEDICAL INSURANCE FOR COUNTRY BASED STAFF OF BRITISH HIGH COMMISSION (BHC)
  • Reference: 015939-2022-cpg-7771-2022-1
  • Value: £130,257

Award Criteria

Adherence to the Statement of Service Requirement: • A clear demonstration of evidence from the insurers offer on each of the Scope of Service/Coverage required. Please confirm that your agency will be meeting the minimum requirement set out in the Statement of Service Requirement or there will be Exclusion and Waivers. • Please provide a document detailing any exclusions or limitations that will be applicable in the Health Insurance policy that you have offered. These limitations would include (but not limited to) room rates, per event limits, consultancy fees, doctor prescribed vitamins, exclusion and waivers, profit sharing ratio/calculations etc. • Provide the Insurance Policy document that highlights the areas required in the Statement of Service requirement 5
Relevant Experience: Provide at least 3 organisations with whom you have similar contracts and track record of services provided. Indicate: • Customer Organisation (name) • Contract start and completion dates • Approximate Contract Value (provide range if confidential) • Brief description of type of coverage provided. 5
Hospital/Clinic Network : • Describe your hospital/clinic network in Bangladesh. Provide list of affiliated clinics, hospitals (size, speciality and types of services offered by them) and ambulance stations throughout the country. Also, provide list of hospitals with cashless provisions • Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support for staff to understand the medical claim process. 10
Escalation Matrix & Customer Support: • Describe your customer support arrangements including procedures for complaints, problems and escalation procedures, including out of office hours support. 10
Implementation & Mobilisation Plan: • Please confirm that you can meet contract implementation by 1 May 2022 and provide a project mobilisation plan showing how you will meet this deadline. 5
Security and Confidentiality: • Provide evidence of your system for protecting personal information and how you meet any local legal requirements related to data handling and security 5
Please describe in detail how you will achieve the Key Performance Indicators (KPI) and indicate when you deliver the contract in terms of: • Specific performance benchmarks to which actual performance will be periodically compared/measured. • Effectiveness of Helpdesk and Response time. • Process of reimbursement/claim settlement. • Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis. • Please provide the Service Level Agreements that will be followed while administering this account. 10
Social Value: Theme - COVID-19 Recovery Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 1.1, MAC 1.2, MAC 1.3, MAC 1.4 and MAC 1.5]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 1.1 to 1.5 in the Social Value Quick Reference Table for more information on how to structure your answer. 5
Social Value: Theme – Tackling Economic Inequality Using a maximum of 4 A4 Pages describe the commitment your organisation will make to ensure that opportunities under the contract deliver the Policy Outcome and Model Award Criteria [MAC 2.1, MAC 2.2 and MAC 2.3]. Please include: ● Your ‘Method Statement’, stating how you will achieve this and how your commitment meets the Award Criteria, and ● A timed project plan and process, including how you will implement your commitment and by when. Also, how you will monitor, measure and report on your commitments/the impact of your proposals. You should include but not be limited to: ○ timed action plan ○ use of metrics tools/processes used to gather data ○ reporting ○ feedback and improvement ○ transparency Please see MAC 2.1 to 2.3 in the Social Value Quick Reference Table for more information on how to structure your answer. 5
A full assessment of the total price breakdown for the full Contract Period in the format requested. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates (annex). Failure to provide a pricing submission in the format requested may invalidate your tender proposal. 40

CPV Codes

  • 66512220 - Medical insurance services

Other Information

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Reference

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