Tender for Ticketing Solution

Concepts

• software package
• mersyside
• national museums liverpool
• box office service year
• tickets
• ticketing solution
• exhibition tickets
• events tickets
• nml
• box office

Location

Description

National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between £500,000 and £1m per year depending on the programme.

CPV Codes

• 48100000 - Industry specific software package
• 22459000 - Tickets

Indicators

• Contract is suitable for SMEs.

Other Information

It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. Further details are contained within our Invitation to Tender documents. Procurement documents are accessible to all registered tenderers via https://in-tendhost.co.uk/nationalmuseumsliverpool. To participate in this opportunity, tenderers are requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions. Further details are provided in the procurement documents. Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email support@in-tend.co.uk. Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/nationalmuseumsliverpool/aspx/