Digital Front Door Online portal 2022

Concepts

• dudley
• information technology
• dudley council
• digital self-service solution
• digital front door
• wide range of online capability
• digital solution
• long-term partner
• software package
• self-service

Location

Within the Dudley Borough

Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, drive down

Total Quantity or Scope

• be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This exercise is being conducted in electronic format. Documents will be published to the Dudley MBC PortalIf you wish to take part please, register with Dudley MBC e-tendering website (https://in-tendhost.co.uk/blackcountryportal/aspx/Tenders/Current ) and select the Register/Sign In button which is located on the left hand side of the Homepage.Detailed timelines will be issued separately via In-Tend.