007734 - Customer and Debtor Automated Engagement Platform

A Contract Award Notice
by NEWCASTLE CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£210K
Sector
TECHNOLOGY
Published
05 Jul 2022
Delivery
01 Aug 2022 to 31 Jul 2024
Deadline
16 May 2022 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%. NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.

Award Detail

1 Voicescape (Salford)
  • Value: £249,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains