Workforce Management Software and Implementation

A Tender Notice
by BRISTOL WATER PLC

Source
Find a Tender
Type
Contract (Services)
Duration
8 year
Value
___
Sector
TECHNOLOGY
Published
25 Jul 2022
Delivery
To 12 Jan 2032 (est.)
Deadline
19 Sep 2022 13:00

Concepts

Location

South West England:

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Bristol Water has created a programme of activities to support its bold ambition to transform how it operates. The aim is to set an example in excellent customer service for the water industry through learning from utilities and other industries. The Customer Led Intelligent Operations (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace Bristol Water's current ageing system. The new solution is expected to provide a far greater scope than the current WFM system to enable other aspects of the wider programme. The requirements of the WFM is being split into 3 Lots: Lot 1 - Software Lot 2 - System Integration Lot 3 - Business Implementation / Change Management A future phase for the WFM will be the integration and implementation of the software within South West Water. Bristol Water plan to issue pre-qualification documents for Lot 1 and Lot 2 in advance of Lot 3. It is then the intention to complete the pre-qualification stage for Lot 1 prior to closing the pre-qualification stage of Lot 2 and Lot 3. The estimated total value is between £11.3m and £13.9m. A more detailed description, including of CLIO and timeframes, are available from Bristol Water's e-sourcing platform detailed in this notice. Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier. Important: in 2021 Bristol Water was acquired by Pennon Group, the owner of South West Water. This tender is being procured by Bristol Water on behalf of both itself and South West Water. Any contract award following these procurement processes will be available for use by either party or other associated Group companies. Resulting agreements may be with either Bristol Water, South West Water or another Pennon Group entity.

Lot Division

1 Software

The Software is required to provide a commercially available off-the-shelf WFM system on both desktop and mobile devices. It is required to support 9 key functional areas: - Asset Management - Planning & Scheduling - Work Management - Customer Management - Materials Management - People Management - Financial Management - Graphical views - MI & Analysis The value of the lots is estimated at between £4.08m and £4.99m. A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.
2 System Implementaion

The successful SI supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the Software Specification (LOT 1). The estimated value of this Lot is £4.95m to £6.05m. A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.
3 Business Implementation

The successful supplier will work with Bristol Water and relevant others as required (e.g. South West Water) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification (LOT 1). In addition, the successful supplier will work collaboratively with programme teams from Bristol Water and any relevant others as required (e.g. South West Water), and the SI supplier (LOT 2) to deliver a positive outcome. The estimated value of this Lot is £2.3m to £2.9m. A more complete scope and timeline is available via Bristol Water's e-sourcing platform detailed in this notice.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 48000000 - Software package and information systems
  • 72227000 - Software integration consultancy services
  • 72263000 - Software implementation services

Indicators

  • Restrictions apply to the lot award allocation.
  • Variant bids may be considered.
  • This is a one-off contract (no recurrence)
  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Please note there are different PQQ submission dates for each Lot - this will be detailed within the PQQ document. The date indicted in this notice is the last of those dates - submission dates for other Lots may be earlier.

Reference

Domains