Customer Experience Management (CXM) System

A Contract Award Notice
by WEST NORTHAMPTONSHIRE COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£550K-£600K
Sector
TECHNOLOGY
Published
26 Jul 2022
Delivery
18 May 2022 to 17 May 2026
Deadline
17 May 2022 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry.

Award Detail

1 Jadu Creative (Leicester)
  • Value: £593,000

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Other Information

Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months.

Reference

Domains