Customer Solution Transformation - SSE Airtricity

Concepts

• customer solution transformation
• reading
• information technology
• foundation for future products and services
• sse airtricity
• class customer experience
• transformation of business operations
• digital energy company
• lower energy cost
• ireland

Location

Northern Ireland:

Description

SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero.

Total Quantity or Scope

For details of the full requirement visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341

Renewal Options

3x12 months additional optional. Please note the estimated Value above is for indicative purposes only covering the Full proposed Framework Term plus 3 additional optional years (8 Years Total).

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48200000 - Networking, Internet and intranet software package
• 48800000 - Information systems and servers
• 72222300 - Information technology services
• 72224000 - Project management consultancy services
• 72227000 - Software integration consultancy services
• 72250000 - System and support services
• 72322000 - Data management services
• 72500000 - Computer-related services
• 72600000 - Computer support and consultancy services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Technical restrictions apply.

Other Information

This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 ** PREVIEW NOTICE, please check Find a Tender for full details. **