Salesforce Support

A Tender Notice
by NORTHERN TRAINS LIMITED

Source
Find a Tender
Type
Contract (Goods)
Duration
23.5 month
Value
£230K
Sector
TECHNOLOGY
Published
12 Aug 2022
Delivery
To 12 Aug 2024 (est.)
Deadline
23 Aug 2022 23:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Northern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern’s Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution

Total Quantity or Scope

Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:• Sales Cloud• Service Cloud• Experience Cloud• Marketing Cloud• Salesforce CDP• Conga Composer• Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics

Renewal Options

Optional extensions on a plus one, plus one basis

CPV Codes

  • 48000000 - Software package and information systems
  • 48610000 - Database systems
  • 48480000 - Sales, marketing and business intelligence software package

Indicators

  • Variant bids may be considered.
  • This is a one-off contract (no recurrence)
  • Renewals are available.
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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