Provision of Hotel Booking Services

Concepts

• hotel services
• hotel booking service
• inverness
• provision of a hotel booking service
• hotel accommodation
• provision of hotel booking services
• purpose of the hotel booking service
• direct bookings
• booking channels
• online booking services

Location

Inverness

Description

The University of the Highlands and Islands (UHI) has a requirement for the Provision of a Hotel Booking Service. The purpose of the Hotel Booking Service is to allow ‘guests’ the ability to book a room at our Residences, located in Inverness, Dornoch, Elgin and Fort William.

Total Quantity or Scope

The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Renewal Options

The Contract will commence for a period of three (3) years. The University reserves the right to extend the contract for a further two (2) x twelve (12) month periods subject to satisfactory performance and continued University requirement.

Award Criteria

CPV Codes

• 55100000 - Hotel services
• 55110000 - Hotel accommodation services
• 55130000 - Other hotel services
• 98341000 - Accommodation services
• 48000000 - Software package and information systems
• 48100000 - Industry specific software package
• 48517000 - IT software package
• 72260000 - Software-related services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Staff qualifications are relevant.
• Award on basis of price.

Other Information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations in 2015 The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 22190. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 (SC Ref:705094)